Flexi Containers LTD
Effective date: 07 February 2026
Updated: 29 October 2026
This policy covers shipping containers bought from or rented through Flexi Containers LTD (“we”, “us”, “our”). By placing an order, you agree to it. It applies alongside our terms and conditions and any rental agreement.
1. Containers for Sale
1.1 Inspection on delivery
Please inspect your container when it arrives, and no later than 48 hours after delivery. If something is wrong, email photos and your order number to sales@flexicontainersltd.com within that time. Claims made after 48 hours may not be accepted, although this does not affect your statutory rights (see Section 7).
1.2 Condition and grade
Containers are sold by grade (for example “New / One-Trip”, “Wind and Watertight (WWT)”, “Cargo Worthy” or “As Is”). Dents, surface rust, scratches, paint wear and minor marks are normal on used and one-trip containers and are not grounds for a return unless they fall outside the stated grade. “As Is” containers are sold in their visible condition. Photos of the actual unit are available on request.
1.3 When we accept returns or claims
We will accept a return or claim if:
- The container is materially different from the listing or confirmed order (wrong size, grade or specification).
- It was damaged before or during our delivery.
- It has a structural defect not disclosed before sale (for example, a leaking roof or faulty door seals on a container sold as Wind and Watertight).
If your claim is approved, we will repair, replace or refund (in full or in part), depending on the circumstances. Where the problem is our fault, we cover collection and redelivery costs.
1.4 Consumers: your 14-day right to cancel
If you are buying as a consumer (not for business purposes), you have the right to cancel your order within 14 days of the container being delivered, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, tell us clearly in writing (email is fine) at sales@flexicontainersltd.com.
- The container must be returned within 14 days of you telling us you wish to cancel.
- Because of the size and weight of containers, we will arrange collection. The cost of collection will be deducted from your refund.
- The container must be empty, clean and undamaged. We may deduct from your refund any reduction in value caused by handling or damage beyond what is needed to inspect the container.
- We will refund you within 14 days of receiving the container back (or of you providing proof that it has been returned), whichever is earlier.
This right does not apply to custom or modified containers (see 1.6).
1.5 Business customers: cancellation and change of mind
If you are buying for business purposes, the statutory consumer cancellation right does not apply. We do not offer returns for change of mind, ordering the wrong size, or lack of space or permission. If we agree, as a goodwill gesture, to take back a container:
- A 20% restocking fee applies
- You pay all delivery and collection costs
- The container must be unused, empty, undamaged and in its delivered condition
- Deductions for damage or cleaning will be taken from the refund
Cancelling an order before delivery:
Table 1
| When you cancel | What happens |
| More than 14 days before the delivery date | Full refund, minus any third-party costs already incurred |
| 7 to 14 days before delivery | 10% cancellation fee |
| Less than 7 days before delivery | 25% cancellation fee |
| After the container has been dispatched | Cannot be cancelled. Delivery and re-delivery charges may apply |
Deposits are non-refundable once a container has been specially sourced, reserved or transported for you.
1.6 Custom and modified containers
Containers modified to your specification (cut-outs, extra doors, windows, insulation, electrics, shelving, painting, conversions) are made to order. They cannot be cancelled or returned once work has begun, unless the work is faulty or does not match what was agreed in writing. The 14-day cancellation right does not apply to goods made to a consumer’s specification.
2. Container Rentals
2.1 Cancelling a rental
Table 2
| When you cancel | What happens |
| More than 7 days before delivery | Full refund of any deposit |
| 2 to 7 days before delivery | Deposit retained |
| Less than 48 hours before delivery, or after dispatch | Delivery charge and the first month’s rental are payable |
Consumers: you also have a 14-day right to cancel a rental agreement from the date it is made. If you ask us to start the rental (including delivery) within that period and then cancel, you must pay for the service provided up to the point you cancel, including delivery and collection costs.
2.2 Inspection on delivery
Please check the container on delivery and report any existing damage within 24 hours, with photos. Otherwise it will be treated as delivered in good condition.
2.3 Ending your rental
- Give at least 14 days’ written notice to arrange collection.
- The container must be empty, clean and accessible to our collection vehicle on the agreed date.
- Rental charges continue until the container has been collected.
- If we cannot collect because the container is blocked, inaccessible or still contains items, we may charge re-collection fees and additional rental for the extra time.
2.4 Minimum term and early termination
Rentals have a minimum term of 1 month unless your rental agreement says otherwise. If you end a fixed-term rental early, you remain liable for the remaining rental, up to a maximum of 3 months’ rent.
2.5 Damage, loss and cleaning
You are responsible for damage beyond normal wear and tear, as well as loss, theft, unauthorised modifications (such as drilling, cutting or welding), and cleaning. Costs will be deducted from your security deposit, and any shortfall will be invoiced to you.
2.6 Security deposits
Deposits are refunded within 14 days after the container has been collected and inspected, less any deductions for damage, cleaning or unpaid charges.
3. Delivery and Collection Issues
- You are responsible for providing safe, level, accessible ground that can take a delivery lorry, with sufficient overhead clearance and turning space. Please confirm access before ordering.
- If delivery or collection cannot go ahead because of poor access, ground conditions, or no one being available to receive it, a failed delivery fee and re-delivery charge will apply.
- If we cannot deliver on the agreed date, we will contact you promptly to rearrange. If the new date does not suit you, you may cancel for a full refund of amounts paid.
- Delivery dates and times are estimates. We are not liable for delays caused by weather, traffic, road closures or other events outside our control.
4. Refunds
- Approved refunds are paid to the original payment method within 14 days of approval (or within the timescales set out in Section 1.4 for consumer cancellations).
- Delivery and collection charges are non-refundable unless the return results from our error, or unless the law requires otherwise.
- Refunds may be reduced to cover damage, cleaning, restocking fees (business customers only) or any unpaid amounts.
5. How to Make a Claim or Request a Return
- Email sales@flexicontainersltd.com or call +44 7762 079692, quoting your order number.
- Send clear photos or video showing the issue, including the container number (found on the door).
- We will review your claim and respond within 2 business days.
- If approved, we will arrange collection, repair or replacement.
Please do not return, move or dispose of a container without our written agreement. Containers sent back without approval will not be refunded.
6. Business Customers
If you are buying or renting for business purposes, statutory consumer cancellation rights do not apply, and this policy applies in full alongside your order terms.
7. Your Legal Rights
Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement or refund, including a short-term right to reject faulty goods within 30 days of delivery.
8. Contact Us
Flexi Containers LTD
Oxford Chambers, Oxford Road, Guiseley, Leeds, LS20 9AT, UK
Email: sales@flexicontainersltd.com
Phone: +44 7762 079692
Opening hours: Monday to Friday, 8:00 am to 5:00 pm
Returns, Cancellations & Refunds Policy
Flexi Containers LTD
Effective date: 07 February 2026